The support that you will receive from your cloud hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have some technical issue with an active account. Timely and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine website hosting supplier and not from a reseller. When you purchase a hosting account via a company that does not own its servers and it can't access them immediately, it's likely that you'll wait for a couple of days in order to have an answer to your query, which means that your web sites may stay offline for quite some time. In contrast, a supplier which offers numerous means of communication and has a support staff available at any time can assist you right away and help you reduce or fully avoid any downtime and possible losses.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days in order to get assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email message. In case you currently have an account, you'll be able to open a support ticket on top of the other three options for contact. You are able to choose the best way to contact us based on where you are or the device you use. We're able to help you for almost any webhosting-related query that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

You are able to try out our support services even before you buy a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and common queries. Our agents will help you choose the right plan or offer you details about our servers, so as to check whether the system requirements for your web sites are met. In case you are a current client, you'll also be able to contact us through e-mail or via our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We guarantee that whenever you use any of these two ways of correspondence, you'll receive a response within less than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've used the hosting services of other companies, even large ones, you'll be able to compare the response time since it ordinarily takes a full day for them to address a ticket.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server through our company, you can get in touch with us 24/7 for any kind of server-related issue or fordifferent difficulties or questions associated with the pre-installed software the server is equipped with. In case you haven't obtained a VPS server package yet, you'll be able to find out a lot more about our services by giving us a call or by using our live chat service. For more tech problems, you can send an e-mail or open a support ticket from your billing Control Panel and you'll get assistance within a maximum of an hour regardless of the time of the day, even on holidays and weekends. The actual reply time in most cases does not exceed thirty minutes. If you're looking for assistance for third-party software, you're able to take advantage of the Managed Services upgrade that you can add to each and every VPS plan and our admins will help you with any set up or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time guarantee, you will enjoy prompt support when you get a dedicated server from our company. Our customer and technical support crews are online 24/7/365, as a result when you open a ticket from your billing account or you send an e-mail message regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the perfect option when the issue involved needs more time to be solved or if it has to be forwarded to our administrators, since it is much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 as well.