A ticketing system is the most popular medium of communication that web hosting companies offer to their customers. It is most often part of the billing account and is the easiest way to deal with an issue that takes a certain amount of time to examine or that has to be escalated to a server administrator. Thus, all responses provided by either party will be kept in the exact same location in case somebody else wants to work on the issue in question and the info in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, so you’ll have to log in and out of at least two accounts in order to accomplish a particular procedure or to reach the company’s client service team. In case you wish to manage a handful of domain names and each one is hosted in its very own account, you will need to use even more accounts simultaneously. Furthermore, it might take a considerable amount of time for the provider to reply to your tickets.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting plans come bundled with an integrated trouble ticket system, which is an essential part of our in-house built Hepsia Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything connected with the web hosting service itself in the exact same place – invoices, website files, emails, support tickets, etc., avoiding the necessity to go through different interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with a couple of clicks of the mouse without the need to leave your Control Panel. During the process, you may choose a category and our system will offer you a variety of informative articles, which will provide you with additional info and which may help you resolve any given problem before you actually post a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was designed with the belief that you should be able to manage everything associated with your semi-dedicated account from one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a question or face a difficulty, you can touch base with our client support team representatives on the spur of the moment without the need to use a different interface. You can browse your web files or check a variety of settings in your account while sending a new ticket or reading the answer to an older one. In case you’ve got a ton of tickets and you want to find a particular one, you can take advantage of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive a reply in no more than 60 minutes regardless of the essence of your enquiry or issue.