Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting plans come bundled with an integrated trouble ticket system, which is an essential part of our in-house built Hepsia Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything connected with the web hosting service itself in the exact same place – invoices, website files, emails, support tickets, etc., avoiding the necessity to go through different interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with a couple of clicks of the mouse without the need to leave your Control Panel. During the process, you may choose a category and our system will offer you a variety of informative articles, which will provide you with additional info and which may help you resolve any given problem before you actually post a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was designed with the belief that you should be able to manage everything associated with your semi-dedicated account from one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a question or face a difficulty, you can touch base with our client support team representatives on the spur of the moment without the need to use a different interface. You can browse your web files or check a variety of settings in your account while sending a new ticket or reading the answer to an older one. In case you’ve got a ton of tickets and you want to find a particular one, you can take advantage of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive a reply in no more than 60 minutes regardless of the essence of your enquiry or issue.