A live chat is among the methods of communication supplied by some web hosting suppliers as part of their support service. Determined by the company, the chat can be used for billing, pre-sales and/or technical support. This way of contact is faster compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand something as compared to a phone call with a representative. Furthermore, when the issue that you experience requires some time to be examined and dealt with, you'll be able to do something different at the same time instead of just waiting, as you'd have to do if you call. You can also employ a live chat support service free of cost provided that you have web accessibility even if your web hosting supplier is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a great number of issues are usually resolved when you speak to a live person, we supply a live chat service for all of our potential and active clients. Our chat is available every day and our customer support agents will help you with a wide range of questions and troubles. If you aren't our customer yet, you can find out more about our cloud hosting packages and the hosting platform in general to be certain that your websites will run effectively on our servers. In case you already have an account and you've got some questions or you experience any troubles with any of our solutions, you can join us on our live chat and we can provide you with the necessary information or assist you to troubleshoot the problem. You will have to open a trouble ticket for some issues that require more time or the expertise of a system administrator, still for a variety of standard issues you will receive help right away.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with our semi-dedicated servers, you are able to find the answers for any questions you have or have various troubles resolved very quickly. The service is available every single day, so you are able to speak to a representative even on holidays and weekends. In case you're not sure which package is better for your web sites or if our cutting-edge cloud hosting platform matches some system requirements, you can join our live chat prior to purchasing anything. If you're an existing customer, you're able to get more details about account settings, billing issues as well as a number of common tech troubles you may experience, for example when you are unable to install an email account in a client on your computer. The live chat can save you time and effort no matter where you are or when you get in touch with us.