If you ever have any enquiries related to your hosting plan or if you experience a problem with your websites, you will have to get in touch with the respective hosting company’s customer support team. It may not make a difference how promptly they’ll respond if you’ve got a generic question, but a problem like a mishandled app update, for example, may lead to your site becoming damaged or unavailable on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be out of order. If you offer goods or services online, any downtime will destructively affect your site and you can lose current or potential visitors. Lots of hosting providers, particularly resellers, answer tickets and e-mails within twenty four hours, but in the electronic era this is far too long, since visitors will hardly ever revisit a website that is not functioning correctly over prolonged intervals.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reply time for any support ticket that you open or any e-mail that you write is only sixty minutes, even if you contact us during weekends and national holidays. Regardless of the essence of your problem or question, we will lend a helping hand momentarily and will give you the necessary information to troubleshoot any problem with your sites. The real reaction time commonly does not exceed 15 to 20 minutes, which means that you can forget about waiting around for hours and hours on end to get an issue solved or what’s even worse – waiting around a whole day only to receive an answer that more info is necessary whilst nothing’s solved. We will assist you without delay simply because we are aware of how valuable time can be in the dynamic online world. The one-hour reply guarantee applies to any technical or billing inquiry that you may have with regards to our Linux cloud hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk staff members will be at your service all the time and they will respond to any trouble ticket that you open via your web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed regardless of whether you have a generic query with regard to your semi-dedicated server or you stumble upon a certain obstacle and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available 24-7 to take care of any general, technical or billing issue. If you contact us about anything that is within our capability, we will resolve it before we answer, which implies that you will not have to wait around for hours or even days while the problem lingers. In case there’s something that you need to do on your end, we’ll provide you with the necessary info – what workable solutions to try, what actions to take, etc.