A 99.9% Server Uptime
We’ve set up our cloud hosting platform using stable hardware and heavily tweaked software. Our administrators have installed a customized version of SELinux on each of our web hosting servers in order to ensure utmost safety and stability. We have added a number of anti–DoS tools in addition to highly effective firewalls to make sure our network is impenetrable and secure.
Our Linux cloud hosting plans packages feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, the uptime guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our very own internal network in all our datacenters. Everything is based on top–class hardware provided by Juniper. Furthermore, on each router, we have installed a firewall with an advanced set of rules to successfully filter all dubious requests.
Because of this, in all our datacenters – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center and in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re disappointed with our hosting services, or if you find them inadequate, or if you decide that you need a VPS servers rather than a cloud hosting package – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain complete control of your domain names even if you terminate your web hosting account with us.
24/7 Technical Support
We’ve punctiliously selected each single member of our 24x7 support team to make certain that we can offer the very best tech support service you can possibly get. Each of our technicians has several years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Besides, they’re available 24–7 – you can call them at any time and they will reply to you as soon as possible.
Their average support ticket response time is below twenty minutes, whilst with many other hosting vendors you need to wait for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to within 60 minutes.