Technical Support Channels
A 60–Minute Response Guarantee
All your help requests will be attended to within maximum sixty minutes after the ticket or email was submitted. If your case needs further assistance from a system administrator, we will direct the ticket or the email to the person in charge, without delay and we will leave a comment to notify you that more time will be required for finding a solution. And if you make use of our Managed Servers package, all of the server administration tasks included there will be completed whenever you prefer.
A Top–Class Technical Support Service
Our help desk support team will be online for you twenty–four–seven if you need assistance working with the Web Hosting Control Panel or with any of the applications that we install for your convenience on the server. Furthermore if you require assistance handling all the regular admin tasks on your server, you can take advantage of our Managed Servers package, that includes data backup hard disk storage space, OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
We have equipped our Web Hosting Control Panel with an extensive knowledge base, which features detailed explanations of its features and functions. Additionally, we have shot exhaustive video tutorials that will further explain to you how to perform a specific action or troubleshoot a frequently experienced issue. The how–to articles and the video tutorials are readily reachable from every section of the Web Hosting Control Panel through the Help and Videos buttons situated in the top right corner.