1 hour ticket response
We are specialized in supplying a prompt and accurate reply to every support ticket posted by a customer. Our well–trained client support staff representatives will examine your request and will offer you the best option. We offer a 1–hour response time guarantee for all customer support tickets. In reality, our average helpdesk ticket response time has proved to be 20 minutes.
A Topflight Client Support Service
Our tech support engineers possess considerable experience in the Linux cloud hosting plans arena and are accomplished enough to find a fast solution to your problem. If, however, the issue at hand is not within the competency of a technician, the helpdesk ticket will be sent to a developer or system administrator for additional investigation.
A User–Friendly Help Center
To help you find a quick tip on how to use a specific feature, we have implemented a very user–friendly Help Center section in the Web Hosting Control Panel. You can browse through a huge selection of web hosting account administration articles and website administration articles, have a glimpse at our F.A.Q. archive or check out our instructional video tutorials.